Financial Services
AI agents built to simplify complex financial work, improve compliance accuracy, and transform operations.
Introducing AI in Financial Services
Financial services institutions operate in environments defined by regulatory pressure, operational complexity, and rising customer expectations. Teams must handle complex data, manage risk accurately, and respond quickly to oversight demands. This creates ongoing pressure on people, systems, and workflows.
AI now enables these high-stakes processes to be automated, standardised, and scaled across operations. Modern agentic systems can analyse risk behaviours, process documents at scale, monitor transactions in real time, and orchestrate multi-step workflows previously reliant on expert teams. These AI agents enhance the core operations that underpin financial performance, resilience, and compliant growth:
Executive Opinion
Where AI Will Drive the Greatest Change in Financial Services?
"The biggest shift will come from automating the routine, high-volume decisions that sit at the centre of financial operations. These include detecting risk, identifying unusual behaviour, processing documents, and responding to customer requests. These tasks demand accuracy and consistency, yet they often rely on manual work and disconnected systems. AI agents can now bring these processes together, improving compliance, reducing effort, and helping teams deliver faster and more reliable outcomes."
Leon Watson
Lead Data Scientist, ADSP
AI Agents for Financial Services
AML and Transaction Monitoring
AI-powered detection systems that surface novel behavioural anomalies, reduce false positives, and enhance investigative workflows.
Key Agents:
💠 AML Anomaly Detector: Identifies unusual payer and beneficiary patterns using graph-based anomaly detection. 💠 Behavioural Risk Scoring Agent: Generates interpretable, multi-factor risk profiles for ongoing monitoring. 💠 Alert Prioritisation Assistant: Ranks cases for investigators, summarising factors that drive risk.
Order Handling and Operations
Multi-modal AI that processes emails, documents, and requests to automate operational workflows.
Key Agents:
💠 Order Handling Agent: Extracts, validates, and processes customer orders end-to-end. 💠 Email Understanding and Routing Agent: Classifies emails, extracts intent, and initiates downstream tasks.
Document Processing and Compliance
Systems that classify, extract, and structure data across high-volume regulatory and operational documents.
Key Agents:
💠 Document Extraction Agent: Automates data extraction across PDFs, scans, and forms. 💠 Compliance Document Classifier: Tags and sorts documents for audits and reporting. 💠 KYC File Builder: Assembles Know Your Customer (KYC) profiles from mixed-format customer data.
Fraud and Claims Intelligence
Models that detect irregular activity, accelerate claims workflows, and support investigations with evidence-rich summaries.
Key Agents:
💠 Claims Triage Agent: Flags atypical claims, extracts key facts, and recommends next steps. 💠 Fraud Pattern Detector: Identifies linkages, cycles, and behavioural anomalies across customer networks.
Data, Reporting and Orchestration
Agents that query data sources, coordinate multi-step workflows, and unify insights across complex environments.
Key Agents:
💠 Central Workflow Orchestrator: Invokes and coordinates agents based on task logic. 💠 SQL Data Query Agent: Retrieves structured data for reporting and modelling. 💠 Vector Search Agent: Pulls insights from long documents, notes, and historical cases.
Customer and Advisor Support
AI assistants that deliver rapid, accurate information to customers and relationship managers.
Key Agents:
💠 Customer Inquiry Agent: Answers product questions and retrieves account-safe information. 💠 Advisor Knowledge Assistant: Provides policy, product, and compliance guidance instantly.
Client Success Stories
Anti-Money Laundering
A smart AML anomaly detection system for a London based global payments platform.
AI Powered Packing Verification
Detect missing or obscured items with AI for error-free e-commerce deliveries.
Transforming Document Processing with AI Agents
Smarter document workflows with AI: reduce cost, increase speed, scale with ease.
Why Work with ADSP?
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