Claims Management Automation

Streamline every stage of claims handling, from first notification to settlement.

💠Automated Triage: AI extracts First Notification of Loss (FNOL) from emails and documents, routing cases to the right system and agent.

💠AI-driven Document Search: Semantic search allows rapid, accurate information retrieval from unstructured archives.

💠 Automated Document Chasing: Virtual agents identify missing documents, initiate follow-ups, and ensure all materials are collected on time.

Contract and Policy Review

Read, review and structure complex documents for precision and compliance.

💠Data Extraction: Capture key details from policies and forms for easy validation.

💠Risk Analysis: Detect inconsistencies and monitor risk exposure automatically.

Forecasting and Pricing

Enhance pricing accuracy and financial planning through integrated, data-driven modelling.

💠Enhanced Modelling: Machine learning supports claims volume and cost forecasting, driving reliable financial projections.

💠Integrated Data Feeds: AI unifies disparate data sources, improving actuaries’ workflows and decision-making.

Customer Experience

Improve engagement and conversion through data-driven personalisation.

💠Cross-sell Models: Recommend relevant products to each customer.

💠Customer Support: Deploy chatbots and assistants to resolve queries instantly.

Operational Efficiency

Optimise workflows and support teams with AI-powered automation.

💠Language Model Assistance: Automated email summarisation, meeting organisation, and workflow reminders reduce administrative overhead.

💠Staff Enablement: Ongoing training sessions, demos, and “lunch and learn” events cultivate AI fluency.

Governance and Risk Management

Ensure AI adoption stays compliant and controlled across the organisation.

💠 Regulatory-Aligned AI Monitoring: Centralised oversight of AI deployments supports compliance with Solvency II, Lloyd’s Minimum Standards and other applicable insurance oversight standards.

💠 Policy Enforcement: Consultancy-led frameworks guard against shadow IT and manage operational risks, ensuring AI used in underwriting, pricing and claims meets FCA conduct expectations.